FAQ's

Do you offer a rush option? – We have rush options available for most products. Please note that some rush options may incur additional fees.

Can I request a sample? – Yes. Samples we send or either blank or random samples of the product we have produced for other schools.

Do you offer products not shown on your website? – Yes! If you don’t see an item you’re looking for on the site just ask! We can normally get it for you.

How do I get started? – Give us a call at (859) 283-1513 or send us an email at info@uofpromo.com.

Can I get free designs? – Yes! Just send us the logo and any information you’d like on the item. Vector art of any logos you want to use for the design is preferred but not required.

What is standard turnaround time for products? – Most items are produced and shipped in 10 business days or less. Please note that some custom items do have a longer lead time. Please be sure to mention if you have a firm in-hands date or event you need to meet.

What is the minimum order quantity? – MOQ will vary from item to item. If you don’t see a MOQ for a particular item on our site just ask!

Are there any hidden costs? – Nope! Never a setup fee or art charges.

Can I specify a PMS color? – Yes, but please note that some factories do not have the ability to exact color match. In those cases we will use their closest color equivalent with your approval.

Contact


3370 Turfway Road, Suite #100, Erlanger, KY 41018

info@UofPromo.com

859.283.1513 | Fax: 866.731.4980